{"id":13505,"date":"2020-11-30T12:16:16","date_gmt":"2020-11-30T03:16:16","guid":{"rendered":"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/?page_id=13505"},"modified":"2026-07-30T10:56:06","modified_gmt":"2026-07-30T01:56:06","slug":"cti","status":"publish","type":"page","link":"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/config\/cti\/","title":{"rendered":"CTI\u9023\u643a"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"> \u697d\u697d\u81ea\u52d5\u5fdc\u5bfe\u3067CTI\u9023\u643a\u3092\u5229\u7528\u3059\u308b\u305f\u3081\u306e\u8a2d\u5b9a\u3092\u884c\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">\u76ee\u6b21<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/config\/cti\/#CTI%E9%80%A3%E6%90%BAURL\" title=\"CTI\u9023\u643aURL\">CTI\u9023\u643aURL<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/config\/cti\/#%E5%90%84CTI%E5%81%B4%E3%81%A7%E3%81%AE%E8%A8%AD%E5%AE%9A\" title=\"\u5404CTI\u5074\u3067\u306e\u8a2d\u5b9a\">\u5404CTI\u5074\u3067\u306e\u8a2d\u5b9a<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/config\/cti\/#BIZTEL\" title=\"BIZTEL\">BIZTEL<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/config\/cti\/#MiiTel\" title=\"MiiTel\">MiiTel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/config\/cti\/#RecTEL2\" title=\"RecTEL2\">RecTEL2<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/config\/cti\/#MotTel\" title=\"Mot\/Tel\">Mot\/Tel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/config\/cti\/#BizBase\" title=\"BizBase\">BizBase<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/config\/cti\/#OSORA\" title=\"OSORA\">OSORA<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/config\/cti\/#CTI%E7%9D%80%E4%BF%A1%E6%99%82%E3%81%AE%E5%8B%95%E4%BD%9C\" title=\"CTI\u7740\u4fe1\u6642\u306e\u52d5\u4f5c\">CTI\u7740\u4fe1\u6642\u306e\u52d5\u4f5c<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CTI%E9%80%A3%E6%90%BAURL\"><\/span>CTI\u9023\u643aURL<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">\u697d\u697d\u81ea\u52d5\u5fdc\u5bfe\u306eCTI\u9023\u643aURL\u306f \u4e0b\u8a18\u306e\u901a\u308a\u3067\u3059\u3002<br><br><strong>https:\/\/<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">md**.maildealer.jp<\/mark>\/crmSearchTell.php?xdnb=##\u96fb\u8a71\u756a\u53f7##<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list vk_block-margin-sm--margin-top\">\n<li class=\"vk_block-margin-sm--margin-bottom\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">md**.maildealer.jp<\/mark><\/strong>\u3000\uff1a\u3054\u5229\u7528\u306e\u697d\u697d\u81ea\u52d5\u5fdc\u5bfe\u306e\u30b5\u30fc\u30d0\u540d\uff08\u30db\u30b9\u30c8\u540d\uff09<br>\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u203b\u697d\u697d\u81ea\u52d5\u5fdc\u5bfe\u3054\u5229\u7528\u6642\u306eURL\u3068\u540c\u69d8\u306e\u305f\u3081\u3001<br>\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000URL\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%90%84CTI%E5%81%B4%E3%81%A7%E3%81%AE%E8%A8%AD%E5%AE%9A\"><\/span>\u5404CTI\u5074\u3067\u306e\u8a2d\u5b9a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BIZTEL\"><\/span>BIZTEL<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1.\u3000\u300cBIZTEL CTI\u300d\uff1e \u300c\u30ab\u30b9\u30bf\u30e0\u9023\u643a\u8a2d\u5b9a\u300d\u30bf\u30d6\u3092\u958b\u304f\u3002<br>2.\u3000\u300c\u7740\u4fe1\u6642\u30a2\u30af\u30bb\u30b9\u300d\u3067\u300cHTTP POST\u300d\u3092\u9078\u629e\u3057\u3001\u4e0a\u8a18\u306e\u300cCTI\u9023\u643aURL\u300d\u3092<br>\u3000\u3000\u5165\u529b\u3059\u308b\u3002<br>\u3000\u3000\uff08\u203b <strong><span class=\"tadv-color\" style=\"color:#cf2e2e\">##\u96fb\u8a71\u756a\u53f7##<\/span><\/strong>\u3092<strong><span class=\"tadv-color\" style=\"color:#cf2e2e\">{TEL}<\/span><\/strong>\u306b\u5909\u66f4\uff09<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MiiTel\"><\/span>MiiTel<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1.\u3000\u300cMiiTel\u3000Admin\u300d\uff1e\u300c\u305d\u306e\u4ed6\u300d\uff1e\u300c\u30bd\u30d5\u30c8\u30d5\u30a9\u30f3\u8a2d\u5b9a\u300d\u3092\u958b\u304f\u3002<br>2.\u3000\u300c\u7740\u4fe1\u6642\u306b\u8868\u793a\u3059\u308b\u30da\u30fc\u30b8\u300d\u6b04\u306b\u3001\u4e0a\u8a18\u306e\u300cCTI\u9023\u643aURL\u300d\u3092\u5165\u529b\u3059\u308b\u3002<br>\u3000\u3000\uff08\u203b <strong><span class=\"tadv-color\" style=\"color:#cf2e2e\">##\u96fb\u8a71\u756a\u53f7##<\/span><\/strong>\u3092<strong><span class=\"tadv-color\" style=\"color:#cf2e2e\">&lt;PHONE NUMBER&gt;<\/span><\/strong>\u306b\u5909\u66f4\uff09<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"RecTEL2\"><\/span>RecTEL2<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1. \u3000\u300cSettings\u300d &gt; \u300cFeatures\u300d &gt; \u300cAutomation\u300d\u3092\u958b\u304f\u3002<br>2.\u3000\u300cEvent Rules\u300d\u3067\u300cAdd rule\u300d\u3092\u9078\u629e\u3057\u3001\u4ee5\u4e0b\u3092\u5165\u529b\u3059\u308b\u3002<br>\u3000\u3000\u3000On : Call status change\u3000\u203b\u4efb\u610f<br>\u3000\u3000\u3000Call State changes to : Ringing\u3000\u203b\u4efb\u610f\u3000<br>\u3000\u3000\u3000And call direction is : Incoming\u3000\u203b\u4efb\u610f<br>\u3000\u3000\u3000Do action : Open URL<br>\u3000\u3000\u3000Open URL \/ Run : \u4e0a\u8a18\u306e\u300cCTI\u9023\u643aURL\u300d<br>\u3000\u3000\uff08\u203b <strong><span class=\"tadv-color\" style=\"color:#cf2e2e\">##\u96fb\u8a71\u756a\u53f7##<\/span><\/strong>\u3092<strong><span class=\"tadv-color\" style=\"color:#cf2e2e\">{phone}<\/span><\/strong>\u306b\u5909\u66f4\uff09<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MotTel\"><\/span>Mot\/Tel<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1.\u3000\u300c\u8a2d\u5b9a\u300d\uff1e\u300c\u4e00\u822c\u300d\uff1e\u300c\u5916\u90e8\u9023\u643a\u5148\u8a2d\u5b9a\u300d\uff1e\u300c\u9023\u643a\u5148\u300d\u3067\u300c\u5916\u90e8URL\u300d\u3092\u9078\u629e\u3059\u308b\u3002<br>2.\u3000\u300cURL\u300d\u306b\u4e0a\u8a18\u306e\u300cCTI\u9023\u643aURL\u300d\u3092\u5165\u529b\u3059\u308b\u3002<br>\u3000\u3000\uff08\u203b <strong><span class=\"tadv-color\" style=\"color:#cf2e2e\">##\u96fb\u8a71\u756a\u53f7##<\/span><\/strong>\u3092<strong><span class=\"tadv-color\" style=\"color:#cf2e2e\">%TEL<\/span><\/strong>\u306b\u5909\u66f4\uff09<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BizBase\"><\/span>BizBase<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1.\u3000\u300c\u74b0\u5883\u8a2d\u5b9a\u300d\uff1e\u300c\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8a2d\u5b9a\u300d\uff1e\u300c\u5185\u7dda\u30fb\u62c5\u5f53\u8005\u306e\u8a2d\u5b9a\u300d\uff1e<br>\u3000\u3000\u300c\u30c4\u30fc\u30eb\u30d0\u30fc\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8a2d\u5b9a\u3010\u53d7\u4fe1\u696d\u52d9\u3011\u300d\uff1e\u300c\u7740\u4fe1\u6642\u300d\u306b\u3066\u300c\u6307\u5b9a\u306eURL\u300d\u3092\u9078\u629e\u3059\u308b\u3002<br>2.\u3000\u4e0a\u8a18\u306e\u300cCTI\u9023\u643aURL\u300d\u3092\u5165\u529b\u3059\u308b\u3002<br>\u3000\u3000\uff08\u203b <strong><span class=\"tadv-color\" style=\"color:#cf2e2e\">##\u96fb\u8a71\u756a\u53f7##<\/span><\/strong>\u3092<span class=\"tadv-color\" style=\"color:#cf2e2e\"><strong>%phone%<\/strong><\/span>\u306b\u5909\u66f4\uff09<br>3.\u3000\u300c\u4fdd\u5b58\u300d\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3002<br>4.\u3000\u30c4\u30fc\u30eb\u30d0\u30fc\u3092\u518d\u8d77\u52d5\u3059\u308b\u3002<br><br>\u203b\u4e0a\u8a18\u306e\u8a2d\u5b9a\u3092\u5168\u3066\u306e\u5185\u7dda\u306b\u5bfe\u3057\u3066\u5b9f\u65bd\u3044\u305f\u3060\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"OSORA\"><\/span>OSORA<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1.\u3000\u300cOSORA\u300d\uff1e \u300c\u30c6\u30ec\u30b3\u30f3\u8a2d\u5b9a\u300d\u3092\u958b\u304f\u3002<br>2.\u3000\u300c\u7740\u4fe1\u6642\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7URL\u300d\u306b\u4e0a\u8a18\u306e\u300cCTI\u9023\u643aURL\u300d\u3092\u5165\u529b\u3059\u308b\u3002<br>\u3000\u3000\uff08\u203b<strong> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">##\u96fb\u8a71\u756a\u53f7##<\/mark><\/strong>\u3092<strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">#OS_NUMBER#<\/mark><\/strong>\u306b\u5909\u66f4\uff09<br>3.\u3000\u300c\u4fdd\u5b58\u300d\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3002<br>\u3000\u3000\uff08\u203b \u9023\u643a\u3092\u9069\u7528\u3059\u308b\u306b\u306f\u3001\u4e00\u5ea6\u30c6\u30ec\u30b3\u30f3\u3092\u518d\u8d77\u52d5\u3044\u305f\u3060\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\uff09<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CTI%E7%9D%80%E4%BF%A1%E6%99%82%E3%81%AE%E5%8B%95%E4%BD%9C\"><\/span>CTI\u7740\u4fe1\u6642\u306e\u52d5\u4f5c<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u5404CTI\u3067\u306e\u53d7\u96fb\u6642\u306b\u3001\u96fb\u8a71\u756a\u53f7\u3067\u691c\u7d22\u3057\u305f\u9867\u5ba2\u4e00\u89a7\u753b\u9762\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<br>\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u60c5\u5831\u95b2\u89a7\u753b\u9762\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1006\" height=\"396\" src=\"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/wp-content\/uploads\/2024\/05\/CTI\u9023\u643a\u547c\u3073\u51fa\u3057\u753b\u9762_v16.3.png\" alt=\"\" class=\"wp-image-99606\" style=\"width:670px\" srcset=\"https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/wp-content\/uploads\/2024\/05\/CTI\u9023\u643a\u547c\u3073\u51fa\u3057\u753b\u9762_v16.3.png 1006w, https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/wp-content\/uploads\/2024\/05\/CTI\u9023\u643a\u547c\u3073\u51fa\u3057\u753b\u9762_v16.3-300x118.png 300w, https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/wp-content\/uploads\/2024\/05\/CTI\u9023\u643a\u547c\u3073\u51fa\u3057\u753b\u9762_v16.3-768x302.png 768w, https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/wp-content\/uploads\/2024\/05\/CTI\u9023\u643a\u547c\u3073\u51fa\u3057\u753b\u9762_v16.3-182x72.png 182w, https:\/\/www.rakus.co.jp\/support-rakus\/jidootai\/wp-content\/uploads\/2024\/05\/CTI\u9023\u643a\u547c\u3073\u51fa\u3057\u753b\u9762_v16.3-318x125.png 318w\" sizes=\"auto, (max-width: 1006px) 100vw, 1006px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-cyan-bluish-gray-background-color has-background wp-element-button\"><span style=\"color:#ffffff\" class=\"tadv-color\">\u4ed5\u69d8<\/span><\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u25cf<\/strong>\u300c\u9867\u5ba2\u4e00\u89a7\u306e\u95b2\u89a7\uff0f\u9867\u5ba2\u306e\u691c\u7d22\u300d\u306e\u6a29\u9650\u304c\u306a\u3044\u30e6\u30fc\u30b6\u304c\u53d7\u96fb\u3057\u305f\u5834\u5408\u306f\u3001<br>\u3000\u300c\u305d\u306e\u64cd\u4f5c\u3092\u884c\u3046\u6a29\u9650\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u300d\u3068\u8868\u793a\u3055\u308c\u307e\u3059<br><strong>\u25cf<\/strong>\u96fb\u8a71\u756a\u53f7\u304c\u4e00\u81f4\u3059\u308b\u9867\u5ba2\u304c\u3044\u306a\u304b\u3063\u305f\u5834\u5408\u306f\u3001\u300c\u691c\u7d22\u7d50\u679c\u306b\u4e00\u81f4\u3059\u308b\u30c7\u30fc\u30bf\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u300d\u3068<br>\u3000\u8868\u793a\u3055\u308c\u307e\u3059 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